Frequently Asked Questions & Answers

This page contains answers to some of the most commonly asked questions. We are here to help—if you did not find what you are looking for, please contact us for any further information.

You can explore our products using the "Find products" menu in the navigation bar:

  • Explore by product type to view all products by floor type.
  • Explore by room to view all products suitable for a particular segment (home, workplace, education, etc.) and area (kitchen, bedroom, bathroom, etc.)

You can also find the product that best matches your requirements using our search engine in the navigation bar. You can easily search by product name, product reference (SKU) or keyword. From the search page, you can then refine your search results by filtering by content type, as well as by specific characteristics such as product type, room of usage, colour, format and installation type.

We offer a free room visualiser on our website where you can view most of our products in various room settings.

You’ll find a wide choice of high definition images throughout our website which can be downloaded by clicking on the " i " button on the picture (when available) or by visiting the download center or the room visualiser. Please note that all pictures are protected by copyright laws, so please make sure to ask us before you use them.

We recommend our Tarkett adhesive Embond 170 or Tarkospray. Please contact our customer service for more information.

Tarkett wood, vinyl and linoleum flooring can all be installed over underfloor heating.  The guideline for linoleum and vinyl is that it cannot exceed 27ºc when the heat hits the back of the vinyl or adhesive layer.  With wood it cannot exceed 27ºc on the top of the wood flooring. Laminate flooring is suitable for installation on top of underfloor heating systems provided that the heating element is embedded into concrete or any other sub floor. Laminate flooring is not suitable for installation on top of any underfloor heating foil installed directly on concrete or any other sub floor unless otherwise specified by the underfloor heating manufacturer. Laminate flooring surface temperature should never exceed 28°C.

Contact us with the name and reference of the product so we can supply the relevant certificate.

Vinyl can be installed in conservatories providing it is fully adhered with a high temperature adhesive.  Note however that any floorcovering will fade quicker in high ultraviolet light, e.g the sunlight found in conservatories. Please contact our customer service for more information.

Yes, if the chipboard subfloor is untreated. However, chipboard is generally treated or weatherproofed making adhesion nearly impossible. Please speak with our technical services if you require further advice on what adhesives work best with a chipboard subfloor.

Please contact us for information on the available options.

Yes, please contact us with the name/reference of the product so we can supply the warranty.

We support sustainable forestry and biodiversity, and more than 60% of our wood is FSC or PEFC certified.Yes, please contact us with the name/reference of the product so we can supply the warranty.

It depends on the type of vinyl you are installing. Please speak with our technical services for further advice.

Vinyl flooring does not have TOG Ratings. For other flooring types, please speak with our technical services for more information. 

Vinyl flooring does not have TOG Ratings, please contact our technical services for further advice. For more information about our services please call customer service. The subject of your enquiry must be clearly stated so that the message can be sent to the relevant expert at Tarkett.